Refund Policy

30-day money-back guarantee

If you are not happy with an Appitomic app or software product bought through our reseller Paddle, you can request a full refund within 30 days of your first purchase, for any reason. This applies to one-off purchases and to the first payment of a new subscription.

How to request a refund

• Email hello@appitomic.com with the email address you used at checkout and your Paddle order number (it is on your receipt). We reply within 2 business days.
• Or contact Paddle directly at paddle.net, quoting your order number. Paddle is the Merchant of Record for our orders and handles refunds on our behalf.

Approved refunds are returned to the original payment method. Paddle issues the refund within 2 business days of approval; your bank or card provider may take a further 5 to 10 business days to show it.

Subscription renewals

You can cancel a subscription at any time from the product's account settings, from the link in your Paddle receipt, or by emailing us. Cancelling stops the next charge and you keep access until the end of the paid period. If a renewal has already been charged and you contact us within 14 days of that charge without having used the product in the new period, we will refund it.

Consumers in the EU, EEA and UK

You have a legal right to withdraw from a purchase within 14 days of completing it and receive a full refund. For digital products you may be asked at checkout to agree that delivery starts immediately, which ends the withdrawal right for that purchase. Our 30-day guarantee above applies regardless and is more generous than the statutory right.

App Store and Google Play purchases

Purchases made inside an app through the Apple App Store or Google Play are billed by Apple or Google. Refunds for those purchases are requested through the store (Apple's "Report a Problem" page or Google Play's order history) under the store's policy. If the store declines and you are within our 30-day window, contact us and we will help.

What is not covered

• Custom development, design or consulting services delivered under a signed project agreement. Payment terms and any refunds for those are set out in that agreement.
• Requests made more than 30 days after the first purchase, except where the law requires otherwise.
• Repeated purchase-and-refund of the same product, or refunds requested after a product has been used in breach of our Terms and Conditions.

Questions

Email hello@appitomic.com. Nothing in this policy limits your statutory rights.